L, who previously had a leak downstairs due to a burst pipe when the weather was freezing, could not afford to have her heating on at her property which has left her with a cold concrete floor. The kitchen area and downstairs toilet have been like this for some years. L has physical and mental health issues and is unable to work. Her benefits and low income make it impossible for her to save up to get this work completed.

H started employment eight weeks ago and, on her first month's payment, the company overpaid her. She didn't realise, in the excitement of never being paid before, and seeing that kind of money. With her two youngest children's Christmas approaching, H overspent. Her employer has notified her and is deducting the overpayment over three months; however, she is now behind on the nursery fees by £366.00. Please can we make a £200 payment towards this, allowing H to then set up a payment plan to cover the rest?

R, a young man who has a severe mental health illness. He lives alone, working and studying until September 2023, but due to the stress and impact of his present financial predicament, he is no longer able to function in a work place environment. R's television is broken and this is his lifeline for company, as he spends a lot of time at home. Having a television will improve R's mental health and wellbeing, enhancing the over all quality of his life at home.