Mum works part-time and has two children. She just didn't know where to turn to for help when her fridge freezer suddenly stopped working, and one of her colleagues signposted her to us. Mum feels very ashamed to ask for help, as she is working and trying to get by, but I have explained that even people who are working are really struggling. This didn't ease her guilt, but she was overcome with emotion when I explained how Acts 435 works. Mum then told me she lives from pay to pay with no room for error.

Our client, I, is twenty eight years old and a mum to two children. She works part-time around the school hours, as she feels It's important to teach the children a good work ethic, plus working gives her a sense of independence. Universal Credit pays her rent and tops-up her wages, but this still leaves little left for household items. Mum has no wardrobes for the children and really struggles for storage, causing chaos in the bedroom. She has asked for support with a wardrobe and small chest of drawers. Please can you help?

L is a single mother living in rented accommodation currently claiming Universal Credit, Child Benefit and Carers Allowance. She has recently come out of a domestic violence relationship where she was severely abused. L is a full time carer for her dad and she needs to be available for him at all hours. She has moved into a new property with nothing and needs help with a fridge freezer so she can store some food so she doesn't have to go shopping at expensive local stores everyday.