F is a single-parent living with her three children and she is a full-time carer for her daughter who has learning difficulties. F's daughter is attending a college course but needs escorting to the college on the bus as she cannot travel alone, due to her learning difficulties. F would appreciate any help you can provide with a bus pass, as her finances are stretched due to being on benefits.
N is a single man living alone in rented accommodation and he claims Job Seekers Allowance as his sole income. N's cooker has broken down and he has been awarded an Argos gift card from a charity to purchase a new cooker, but the amount he has received only covers the cost of the appliance, and doesn't cover the cost of delivery, installation and removing and recycling his broken appliance.