M has manic depression and is on Universal Credit. He has had multiple bereavements in the past year. He used to be homeless, then lived in supported accommodation but now lives alone in his own flat, managing his own budget and tenancy. He has no internet, so uses the library to access his Universal Credit account. Buying a phone for this client will mean he can contact his support worker, access his Universal Credit account and his online rent account ??“ and support him as he rebuilds his life.
This hard-working mum with 3 children was working as a cleaner as well as volunteering for the local foodbank. She has recently been struggling with serious eye problems and is facing surgery but she's been told there's a chance it could leave her blind. Unable to work currently, she was refused any disability payment and is getting some support to appeal the decision. In the meantime, she is struggling through loss of work income and is unable to pay her electricity and gas bills.